FAQs (Questions)

About Time2Talk

We are an online counseling platform who offer services all around the world. We make professional counseling available, despite the time, the place and the different devices.

One you have completed the questionnaire, we will try to find the best counselor according to your needs, preferences and kinds of issues you are coping with. Of course, all of our counselors have different approaches and work with different methodologies, therefore, it’s important to find the best option for you.

If you are willing to improve your life’s quality, you are in the right place. We can help you if there’s anything preventing you from being happy and accomplishing your objectives. Our counselors are specialized in different topics, such as anxiety, human relationships, parenting, drugs and addictions, trauma, LGBT issues, religion, self-esteem, etc…

In case you are going through the following situations, Time2talk is not for you:

  • You are having thoughts about hurting yourself or others.
  • You are underage or under the care of a tutor.
  • You are going through an emergency or a crisis.
  • You have a mental illness or you have been directed to psychological or psychiatric services.
  • A court order or any authority have compelled you to go to therapy.
  • You do not own a trustworthy device that can connect to the Internet.

Even when our Counselors were certified to provide both therapy and counseling, our services cannot substitute face-to-face therapy in all of the cases. Our counselors are not allowed to provide official diagnoses, to prescribe a medical treatment, or to provide an order for the court.

It’s a service offered by different providers working directly with you. These people are not direct employees of TIME2TALK. Our objective is to create and maintain a platform that enables our users and their counselors to communicate with effectiveness, by enabling channels for your interaction.

If one wants to register and make use of the platform. Therapists will be obliged to show their accreditations and work references to prove their identity.

Currently, there are several studies that confirm that using online platforms for counseling is very effective. The sessions can be carried out from any mobile device and in recent research it has been confirmed that writing is particularly useful, it is an emotionally healing technique, it also has advantages such as:

  • Anonymity
  • Intimacy
  • Greater coverage and access
  • Continuous monitoring
  • Flexible schedule
  • Low cost
  • Confidence
  • Different ways of handling information (in writing, telephone or videoconference).

The Time2Talk platform is built with advanced technology in terms of operation and infrastructure to protect your privacy and safeguard the information you provide us. (See privacy policy).

Our privacy and confidentiality standards are higher than what is required by law, so you can feel safe. All the information we request, as well as what is spoken and written in the virtual office during sessions with the therapist, is protected by strict federal and state laws.

Messages are secured using 256-bit bank grade encryption.

The servers have a “Grade A” installation, which guarantees security and protection.

Our navigation system (SSL) follows best practices, providing world-class online security and encryption.

Furthermore, our databases are encrypted and scrambled to render them useless in the event of being stolen or misused, however this is an unlikely situation.

In case you need some of the information you have shared with your counselor to be provided to a third party, please let them know. Your counselor will send you an authorization form so you can fill it in and sign before releasing any kind of information.

Sure you can. You are not asked for your full name or contact information. You can use a nickname in order to be identified by our system. In case you start the counselling process, we will ask you for emergency numbers so that your counselor can reach someone in case you or another person is in danger.

You can do it by logging out of your account on the application in your settings. Whenever you log back in, you will be offered to create a new pin.


Once your questionnaire it’s donde, you will be receiving a welcome email to access your account. There you will be able to schedule your next appointment without a cost with the assigned therapist.

All the Counselors in our platform providing services, are licensed and experienced psychologists, licensed marriage and family therapists, licensed clinical social worker or similar professionals, depending on their state or jurisdiction. They all must have an academic degree related to their field, experience (at least 3 years), at least 2,000 hours of hands-on experience, and they must be certified by their professional boards once they have completed all the tests, training, academic and practical requirements needed.

Our company makes sure every counsellor we provide is certified and has the necessary studies. They need to provide the proper documentation, identity proofs, and references from other colleagues who have worked with them. We make sure to match their information with their state licensing board.

Apart from checking credentials, we evaluate each of the providers by completing a case study exam and a video interview. We make available for you all the information related to degrees and licenses for each provider.

We have four ways of communication:

  • Direct messages with your counselor.
  • Live chat with him/her.
  • Phone calls with him/her.
  • Video conferencing with him/her.

Taking into consideration your needs and availability, you can use all the different ways as you wish.

How do the messages with the specialist work?

Once you have had the free consultation with the suggested specialist and select the desired package, you will have an account with which you can access the virtual office, which is the private and safe space where your scheduled sessions will take place.

No scheduling is required to leave written messages. The virtual office is available 24/7 you can write from anywhere and at any time, the specialist responds to those messages when possible, the response will be notified to you via email.

You can log in to your account in order to re-read and check all the messages you have with your counselor. This can help you remember and create new insights on the issues you have discussed together. This is one of the most important advantages when using counseling online.

Information about messaging:

Whenever you get matched with a counselor, you will get a private room, which is the private place you have to exchange information. You will be able to write about yourself, everything related to your life, questions, doubts, concerns, etc… Your counselor will then read everything and provide you with advice, insights and feedback.
It does not matter where you are or the time, you can always exchange information with your counsellor, and you just need a device connected to the Internet. Your private room will be open 24/7 and you don’t require specific schedules. You will choose when to write and when to answer, by getting a notification by email in case your counselors send you a message.


What about live chats?

Whenever you want to have a real-time conversation with your counselor, you can use our live chats services. You will have the same privacy of messages but you will be provided with live interaction, including instant responses.
In this case, you do have to schedule a time with your counselor, and then log in in your account to start the live session.


What about video conferencing?

Just like other platforms, you can schedule a video session with your counsellor, where you will be able to have face-to-face interaction.
You will also need to schedule a session with them and log in. You must confirm that you accept the video session from your counselor and then you will start chatting.


Our costs range from $40-$70 per week (You will receive a bill every month). If you want to cancel, you can do it at any time and for any reason.

All the payments related to your membership will be charged to a credit card or PayPal on a regular basis. You can cancel the subscription any time, whenever to feel you have achieved your objectives, or for any other reason.

We cannot have just one answer for this question, because it depends on your needs. Some individuals think they have taken enough advantage from it during a few weeks, while others prefer to wait for a while and continue using our service. This is utterly up to you.

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